SSEN compensation - SSEN "...recently announced that we [SSEN] are voluntarily increasing statutory compensation payments by 20%, recognising the exceptional impact of Storm Arwen. Compensation payments will be calculated following Ofgem's Guaranteed Standards plus SSEN enhancement:
Customers who were without power for 48 hours will receive £70.
Those who were without electricity for longer than 48 hours will receive an additional £70 for each 12-hour period that they did not have power.
SSEN will enhance the total amount by 20% and will issue the payments to customers automatically.
You do not need to contact us [SSSEN] to receive this compensation.
Both the standard and additional compensation payments will be made automatically, where possible, as soon as data verification is complete. Payments will be issued before Christmas to as many customers as SSEN can process, with those without power the longest given priority.
Claims process for accommodation and food costs: As a priority, and separate to automatic compensation payments, we are also processing reimbursement to customers for reasonable hotel accommodation and food expenses. Affected customers are asked to submit claims to Storm.Payments@ssen.co.uk, including all receipts."
Information taken from the SSEN website, full details at:
Financial support - if a household is experiencing financial insecurity and they have lost e.g. fridge/freezer contents due to storm Arwen, they may be able to get support from the Advice and Support Team. They should call the Storm Arwen helpline on 0808 1963 384 - Note from Aberdeenshire Council
Scottish Welfare Fund Crisis Grants - the fund is administered by councils in Scotland to provide financial support to people who are facing a crisis or need help to live in the community. It is normally a one-off grant for living expenses or household goods.
Examples of the types of items you can get a crisis grant for include:
- heating costs
- travel costs
- costs for temporary accommodation
More information and how to apply on the Aberdeenshire Council website
Water supplies - if you are on a private water supply and have no water, please contact 0808 196 3384. This is an Aberdeenshire Council helpline and you will be passed to Environmental Health who will assist you. Update from Aberdeenshire Council.
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