Help with local issues

Where to find help locally with issues such as bin collections, roads, environmental health, planning, the Police and support after recent storms.  

Local planning information

Information from Aberdeenshire Council

Aberdeenshire Council planning services
Includes links to planning applications search, building warrants, development plans (LDP), master plans, built heritage, planning enforcement, natural heritage, archaeology and property enquiries.

Aberdeenshire Council planning applications
Search for planning applications, save searches, track applications and set up notifications

Aberdeenshire Council plans and policies
Includes the local development plans (LDP) for 2017 and 2022, the main issues report and the strategic development plan

Waste management, roads, street lighting, housing

Information from Aberdeenshire Council

Aberdeenshire Council waste management
Includes bins, recycling and more

Aberdeenshire Council roads
Includes fault reporting service (broken street lights), list of upcoming road maintenance and more

Aberdeenshire Council roadworks
Includes list of road maintenance, how to set up your tailored email alerts for roadworks and more

Aberdeenshire Council reporting dog fouling
Report dog fouling 

Aberdeenshire Council Housing Online portal
Apply for council housing and if you're a tenant check your rent, view your balance, see current charges and your full statement online.

There is a lot more information, a search and an online chat tool on the Aberdeenshire Council website 

Environmental issues 

Information from the Scottish Environment Protection Agency (SEPA) and  Aberdeenshire Council

If you need to report an environmental incident, defined by SEPA as
"An environmental event is an incident which has, or may have, an environmental impact." you can do this using the SEPA website reporting tool or by calling the SEPA pollution hotline on 0800 80 70 60

Please remember that SEPA guidance is to notify emergency services when there is an immediate threat to life, health and/or property.

Aberdeenshire Council environmental health
Includes environmental health, noise and light pollution,  septic tanks, food safety, contaminated land and more

Police Scotland

Local defibrillators 

There are five public access defibrillators across our settlements.  The locations can be found on the Belhelvie Community First Responders Facebook page.

Disaster support

SSEN compensation following Storm Arwen - SSEN "...announced that we [SSEN] are voluntarily increasing statutory compensation payments by 20%, recognising the exceptional impact of Storm Arwen. Compensation payments will be calculated following Ofgem's Guaranteed Standards plus SSEN enhancement:

Customers who were without power for 48 hours will receive £70.

Those who were without electricity for longer than 48 hours will receive an additional £70 for each 12-hour period that they did not have power.

SSEN will enhance the total amount by 20% and will issue the payments to customers automatically.

You do not need to contact us [SSSEN] to receive this compensation.

Both the standard and additional compensation payments will be made automatically, where possible, as soon as data verification is complete. Payments will be issued before Christmas to as many customers as SSEN can process, with those without power the longest given priority.

Claims process for accommodation and food costs: As a priority, and separate to automatic compensation payments, we are also processing reimbursement to customers for reasonable hotel accommodation and food expenses. Affected customers are asked to submit claims to Storm.Payments@ssen.co.uk, including all receipts."


Information taken from the SSEN website, full details at: 
https://www.ssen.co.uk/storm-arwen-compensation/

Financial support - if a household is experiencing financial insecurity and they have lost e.g. fridge/freezer contents due to storm Arwen, they may be able to get support from the Advice and Support Team. They should call the Storm Arwen helpline on 0808 1963 384 - Note from Aberdeenshire Council

Scottish Welfare Fund Crisis Grants - the fund is administered by councils in Scotland to provide financial support to people who are facing a crisis or need help to live in the community. It is normally a one-off grant for living expenses or household goods.

Examples of the types of items you can get a crisis grant for include:
- food
- heating costs
- toiletries
- travel costs
- costs for temporary accommodation

More information and how to apply on the Aberdeenshire Council website

Water supplies - if you are on a private water supply and have no water, please contact 0808 196 3384. This is an Aberdeenshire Council helpline and you will be passed to Environmental Health who will assist you. Update from Aberdeenshire Council.

Community Council

If you need to get in touch with us at the Community Council please email, call or Facebook message us. Please visit our get in touch page for our contact details. 

Coronavirus help and advice

We have put together information about local community, Aberdeenshire and Scottish Government help during the pandemic.  Please visit our Coronavirus help and advice page for more information.

Meetings

Third Monday of the month
Venue on our meeting page Meeting starts at 7pm 

Phone

07767237644

Social